Look up your HVAC warranty, download a claim form, or learn more about Durastar’s extended warranty programs.
At Durastar, we back our products with industry-standard warranty programs as well as extended warranty programs. If you’re interested in purchasing an extended warranty, then be sure to discuss your options directly with your contractor.
Register Your Equipment
Understand Your Warranties For Split Unit Systems
Unlike other heating and cooling systems, split units have two separate pieces of equipment – both of which carry their own warranty. To find the model number on the exterior unit, look at the product tag on the top corner of the unit. On the interior unit, the information is located inside the front cover near the top.
Unitary Equipment
Durastar HVAC products come with a limited warranty. Here are a few key warranty features specific to unitary equipment.
Fifteen (15) year limited heat exchanger warranty on DR96M4AW, DR95M4W, DR95M4AT, DR80**AW***2 models
Ten (10) year limited heat exchanger warranty on DR80UT1 and DR80DT1
Ten (10) year limited parts warranty on select models with registration
The warranty period begins after the effective dates for models listed in residential applications
Unitary Equipment must be installed by a licensed HVAC contractor
Mini-Splits
When it comes to mini-splits, the top warranty terms and conditions to note are:
Residential ten (10) year limited warranty on defective and replacement parts with registration
Commercial five (5) year limited warranty on defective and replacement parts with registration
Mini-split must be installed by a licensed HVAC contractor
PTACs
For PTACS, here are a few quick coverages to review:
One (1) year parts and product full replacement warranty
Five (5) year parts warranty, including labor
Must be installed by a licensed HVAC contractor
Room Air Solutions
For Room Air Solutions, here are a few quick coverages to review:
Two (2) year limited parts warranty
Two (2) year limited labor warranty
Ninety-day (90) commercial/rental limited warranty